Booking Cancellations & Refunds

Cancellations are accepted within 3 days from the date of booking. If more than 3 days have passed, no refunds will be issued.

• Cancellations within 24 hours of booking – Eligible for a full refund.
• Cancellations between 24–72 hours of booking – Eligible for a 50% refund.
• Cancellations after 72 hours – Non-refundable.

Refunds will be processed back to the original payment method within a specified period after approval.

Non-Refundable Services

The following services are non-refundable:

• Last-minute bookings (made within 3 days of check-in).
• Gift vouchers and promotional bookings.
• Activities and services already used, such as nature walks, boat rides, or spa treatments.
• Food, beverages, and other perishable items.

Modifications & Rescheduling

We allow rescheduling within the 3-day cancellation period, subject to availability. Contact us as soon as possible to make changes to your booking.

Contact Us

For cancellations, refunds, or rescheduling, please email us at info@ebbforestlodge.com or visit our front desk at Entebbe Forest Lodge.